Matthew ColeA key element of the fieldwork involves the contrasting narratives of management and workers with regard to conflict and cooperation in the workplace. Through exploring contrasting accounts between workers and mangers at the sectorial level, I will be able to articulate the politics of ‘service’ production in the workplace. From the data, I hope to be […]
My research aims to investigate the politics of service production in the UK hotel sector through exploring experiences of work, specifically with regard to labour processes and management. As service industries have come to dominate many advanced economies, studies of work have increasingly moved toward the areas of health, finance, and education. However, with few exceptions, […]
Matthew Cole 