Cloudwork is absorbing an increasing proportion of the world’s labour and has been significantly boosted by the COVID-19 pandemic (ILO, 2021). We use cloudwork to refer to remotely performed labour mediated by digital labour platforms – companies that connect workers with clients through a digital interface, exert control over and extract value through the labour process […]
Tag: Labour Process
On the Trade Union Congress’ (TUC, 2019) 15th annual ‘Work Your Proper Hours Day’, TUC General Secretary Frances O’Grady asserted, ‘It’s not okay for bosses to steal their workers’ time’, pointing to the chronic theft of workers’ time and money in the United Kingdom (UK). Over five million UK workers laboured a total of two […]
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A Note on Fieldwork
A key element of the fieldwork involves the contrasting narratives of management and workers with regard to conflict and cooperation in the workplace. Through exploring contrasting accounts between workers and mangers at the sectorial level, I will be able to articulate the politics of ‘service’ production in the workplace. From the data, I hope to be […]
My research aims to investigate the politics of service production in the UK hotel sector through exploring experiences of work, specifically with regard to labour processes and management. As service industries have come to dominate many advanced economies, studies of work have increasingly moved toward the areas of health, finance, and education. However, with few exceptions, […]
Matthew Cole 